Before a refund is granted, allow us to try and help solve any problem you have by opening a ticket in our support desk. Please give it 12-24 hours for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests.
Nature of digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased your subscription, there is no way to “return” it. As such refunds can not be provided.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.
No refunds are provided for:
- Renewals are strictly non-refundable,Renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page
- Requesting a refund for the same product twice.
- Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional
- And/Or product main description was fully misleading.
- And/Or you haven’t accessed our network by using your provided subscription details.
– Then you do have the option to request a refund.
We also reserve the right to refuse a refund in following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- Product was bought by your employee or inmate from your PayPal account which he/she had legal access.
- The product is incompatible with your receiver, software or any other settings
- The product does not function as you want
- You did not receive technical support on RTK Direct
- You refused providing information to our support staff in order to investigate our product you are having issue with.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund you cannot use your subscriptions any more from the time of cancellation.
- Refunds can take up to 14 days to reflect in your account.