1. Application and business use

These Terms and Conditions (the “Terms”) govern all business access to and use of the RTK FIX websites, marketplace, Cloud environment, Feed services, APIs, dashboards, integrations, support and related products (together, the “Services”). The Services are offered exclusively to customers acting for purposes relating to their trade, business or profession (“Customer”). They are not offered to consumers.

By creating an account, placing an order, connecting a third-party RTK service or using a Service, the Customer accepts these Terms. A person accepting them for an organisation confirms authority to bind that organisation.

An accepted quotation, order, checkout page, service description or data-processing agreement may contain additional terms. The more specific written term prevails for the affected Service, except that Section 11 is overridden only if the relevant document expressly identifies the provision being overridden and is signed by an authorised representative of RTK FIX.

2. Marketplace, Cloud and Cloud Networks

RTK FIX operates a B2B marketplace and cloud-based platform for managing RTK services, subscriptions, credentials, users and devices and for providing APIs, webhooks, integrations, automation and white-label tools. RTK FIX may act as platform provider, intermediary, authorised distributor or reseller, as identified in the applicable offer.

A “Cloud Network” is a network managed by RTK FIX through the Cloud platform. Authorised GNSS/RTK correction streams from the underlying network run through RTK FIX’s Feed infrastructure, are rebroadcast by RTK FIX and are made available and administered through Cloud. RTK FIX may manage access, users, devices, credentials and related Cloud functions for that Cloud Network.

A Cloud Network designation concerns RTK FIX’s delivery and management layer. It does not mean that RTK FIX owns or operates the underlying GNSS reference stations or RTK network (the “Source Network”). The independent Source Network provider (the “Network Provider”) remains responsible for its stations and for the creation, legality, coverage, integrity, accuracy and availability of its correction data (“Correction Data”). RTK FIX is responsible only for the Feed transport, rebroadcasting and Cloud functions under its control, subject to these Terms.

Marketplace listings may be sold by RTK FIX, supplied by a Network Provider, informational, or offered on a bring-your-own-subscription basis. Network Provider terms, restrictions and technical requirements apply to the relevant Source Network and Correction Data.

Network profiles, coverage maps, availability indicators, application categories, technical specifications, reference frames, correction formats and similar listing information may be supplied by the applicable Network Provider or compiled from information supplied by that Network Provider. Such information is displayed for general information and comparison only. Unless expressly identified as a binding specification in an Order, it does not form part of the Contract and does not constitute a representation, warranty, certification, endorsement or recommendation by RTK FIX. RTK FIX does not independently verify and does not guarantee that listing information is accurate, complete, current or suitable for the Customer’s intended project, equipment, location, accuracy requirement or professional or regulatory obligations.

3. Feed as a standalone service

Feed is also available separately from a Cloud Network. With standalone Feed, the Customer may connect an authorised Source Network or third-party RTK subscription to RTK FIX’s Feed infrastructure and use Feed to route or rebroadcast the authorised Correction Data. Purchasing Feed does not transfer the Customer’s third-party subscription to RTK FIX and does not make RTK FIX the Network Provider.

The Customer must hold and maintain every subscription, licence, consent and authorisation required to connect the Source Network, provide credentials to RTK FIX and permit the requested routing, access or rebroadcasting. The Customer must comply with the Network Provider’s terms and, where required, disclose RTK FIX’s Feed IP addresses, infrastructure and rebroadcasting model to the Network Provider.

The Customer is responsible for the Source Network it connects and for the credentials, addresses, ports, mountpoints, formats, coordinate systems, access rules and other configuration it supplies. The Network Provider remains responsible for its Source Network and Correction Data. RTK FIX is responsible only for the standalone Feed functions under its control, subject to these Terms.

A Network Provider may restrict or block credentials, IP addresses, mountpoints or redistribution. RTK FIX is not responsible for a resulting interruption or refusal of access. The Customer may not use standalone Feed to resell, sublicense or redistribute Correction Data unless both RTK FIX and the Network Provider expressly permit it.

4. Customer obligations before and during use

Before beginning work and throughout use of a Service, the Customer must determine whether the selected Service, Source Network, mountpoint, Correction Data, coverage, coordinate reference system, transformation and expected precision are suitable for the Customer’s work and its client’s requirements.

Before purchasing or using a Service, the Customer must independently verify the applicable coverage, reference frame, correction format, equipment compatibility, expected accuracy and suitability for its intended use. Application labels such as “land surveying”, “agriculture”, “machine control” or similar descriptions indicate only uses stated or suggested by the Network Provider and do not guarantee fitness or accuracy for any particular project. The Customer must perform appropriate validation and test measurements before relying on the Service or Correction Data.

The Customer must check current network, station or CORS status, device configuration and connectivity and independently verify Correction Data and resulting positions using appropriate professional checks and control measurements. Coverage, station locations, operating status and results may change at any time. The Customer bears the risk of decisions made without appropriate verification.

If the Customer discovers or reasonably suspects any deviation, incorrect coordinate, mapping error, inaccuracy, delay, transmission defect or other problem, it must immediately stop relying on the affected output where appropriate, take reasonable steps to mitigate loss and notify RTK FIX in writing with sufficient diagnostic information no later than two hours after discovery.

RTK FIX is not liable to the extent loss could reasonably have been prevented or reduced by timely checking, discontinuation of use, mitigation or notification by the Customer.

The Services must not be used for life-critical, safety-critical, emergency, autonomous-navigation, life-saving or similar high-risk applications unless RTK FIX has expressly approved the specific Service and use in writing.

5. Accounts, access and permitted use

The Customer must provide accurate information, keep account permissions current and protect passwords, NTRIP credentials, API keys and tokens. The Customer is responsible for its administrators, users, devices, automations and all activity through its accounts and credentials.

The Customer must hold every subscription, licence, consent and authorisation needed to connect a Source Network, provide credentials to RTK FIX and permit access or rebroadcasting. RTK FIX may use supplied credentials to provide the requested Service but does not become the provider of a subscription obtained elsewhere.

The Customer must not misuse the Services; bypass provider, geographic, user, device, rate or security limits; interfere with systems; introduce malicious code; misrepresent data ownership or coverage; or share, resell, sublicense, rename, rebroadcast or redistribute access or Correction Data except as expressly permitted by RTK FIX and the Network Provider. RTK FIX may require evidence of authorisation.

The Customer is responsible for testing its APIs, scripts and workflows and for safeguards against unintended access, activation, suspension, credential changes, device assignment or billing. RTK FIX may impose technical limits and suspend unsafe or abusive clients.

A Customer that, with RTK FIX’s express permission, resells, sublicenses, white-labels or otherwise makes a Service available to its own customers or users (“Downstream Users”) remains fully responsible for their access to and use of the Services. Unless RTK FIX expressly agrees otherwise in writing, each Downstream User must act for business purposes and not as a consumer.

Before providing access, the Customer must enter into an enforceable written agreement with each Downstream User containing use restrictions, verification obligations, disclaimers, high-risk-use prohibitions, suspension rights and limitations of liability that are no less protective of RTK FIX, its suppliers and Network Providers than the relevant provisions of these Terms, to the maximum extent permitted by applicable law. Those terms must identify the Customer as the Downstream User’s supplier, prohibit representations, warranties, service commitments or guarantees on behalf of RTK FIX or a Network Provider, and provide that RTK FIX, its suppliers and Network Providers may rely on and enforce those protections to the extent permitted by law.

The Customer must enforce its downstream agreements and, on reasonable request, provide RTK FIX with evidence of the applicable terms and their acceptance. RTK FIX may suspend white-label or downstream access if the Customer fails to comply with these obligations.

6. Orders, fees and subscriptions

The applicable offer states the seller, price, term, coverage, included features and Provider-specific conditions. Activation times and coverage information are estimates unless expressly guaranteed. RTK FIX may reject or cancel an order before activation for unavailability, incorrect information, suspected misuse, Provider refusal or obvious pricing or technical error and will refund amounts paid for the cancelled part.

Fees are payable as stated in the order and exclude VAT unless stated otherwise. RTK FIX may suspend an affected Service for overdue or reversed payment. Usage and connection charges are calculated from RTK FIX’s service records unless the Customer proves a manifest error.

The Customer is responsible for usage generated through its accounts, credentials, APIs, scripts, integrations, devices and automations, including usage caused by errors, loops, misconfiguration or compromised Customer credentials. RTK FIX may charge the applicable published or agreed usage and overage rates. If abnormal or excessive Customer-controlled usage causes RTK FIX to incur incremental infrastructure, bandwidth, data-transfer, third-party or reasonable technical-remediation costs beyond the Customer’s included plan, the Customer must reimburse the documented costs actually incurred.

RTK FIX will take reasonable steps to limit further costs after becoming aware of the issue but is not required to absorb costs already incurred.

A subscription renews only if the offer says so. Cancellation takes effect at the end of the paid term unless the offer states otherwise. Cancellation of a third-party subscription may also need to be completed with the Network Provider. Fees are non-refundable except as expressly stated in the offer or required by law. RTK FIX may change prices for a future renewal period on reasonable notice.

7. Data, intellectual property and confidentiality

Rights in Correction Data remain with the Network Provider or other rights holder. RTK FIX does not claim ownership merely because data is listed, managed, routed, temporarily stored or rebroadcast. The Customer may use Correction Data and resulting measurements only as permitted by the applicable plan and Provider terms.

RTK FIX and its licensors retain all rights in the Platform, software, APIs, interfaces, documentation, trademarks, databases and workflows. The Customer receives only a limited, non-exclusive, non-transferable right to use the Services for its authorised internal business purposes during the applicable term.

The Customer retains rights in information and configurations it submits and grants RTK FIX permission to host, copy, transmit, transform and process them as reasonably necessary to provide, secure, support and improve the Services and comply with law. Personal data is handled under the RTK FIX Privacy Policy and any applicable data-processing agreement.

Each party must protect the other’s non-public business, technical and security information with reasonable care and use it only for the agreement. Disclosure is permitted to personnel, advisers, subcontractors and authorities that need it and are subject to suitable duties, or where required by law.

8. Availability, support and changes

RTK FIX uses reasonable efforts to operate the parts of the Services under its control. Availability, support, response and resolution times are targets and not guarantees.

Services may be interrupted by maintenance, faults, capacity or security incidents, power or data-centre failure, internet or telecommunications failure, Source Network outage, Network Provider action, GNSS satellite conditions, Customer equipment or configuration, or another dependency outside RTK FIX’s control. RTK FIX does not guarantee that a Provider, Source Network, station, mountpoint, format, integration or territory will remain available.

RTK FIX may update, limit, replace, suspend or discontinue features for technical, security, legal, abuse-prevention, commercial or third-party reasons. Where reasonably practicable, RTK FIX will give advance notice of a material adverse change to an active paid Service. If RTK FIX permanently discontinues a prepaid RTK FIX-controlled Service, the Customer’s sole and exclusive remedy is, at RTK FIX’s option, replacement, a service credit or a pro-rata refund of RTK FIX fees for the unused affected period. All remedies for availability failures, interruptions and discontinuations are governed by and subject to Section 11.

9. Accuracy and disclaimers

Correction Data is generally transmitted or rebroadcast as received from a Source Network. It may be inaccurate, incomplete, delayed, interrupted, lost, unavailable or delivered too late. RTK FIX does not independently verify every stream or observation.

RTK FIX does not guarantee centimetre-level accuracy, correction age, continuous or complete data, connectivity, universal coverage, station or mountpoint availability, or fitness for a project. Results may be affected by GNSS operation and geometry, weather, atmosphere, obstructions, interference, telecommunications, hardware, firmware, configuration and other conditions.

Except for an express written warranty, the Services and Correction Data are provided “as available” and third-party Correction Data is provided “as received”. To the maximum extent permitted by law, RTK FIX excludes all implied warranties, including accuracy, completeness, timeliness, merchantability, fitness for purpose, uninterrupted availability and non-infringement.

10. Suspension and termination

RTK FIX may immediately suspend or restrict access for non-payment, security risk, fraud or misuse, breach of these Terms or Provider terms, a Network Provider instruction, legal obligation, excessive technical load or a threat to any person or system. Where reasonably practicable, RTK FIX will provide notice and an opportunity to remedy.

Without limiting the foregoing, RTK FIX may immediately and without prior notice suspend, block or restrict any stream, credential, mountpoint, account or Service if a Network Provider requests or instructs RTK FIX to do so, or if RTK FIX reasonably suspects unauthorised access, use, routing, rebroadcasting, redistribution or credential sharing. RTK FIX is not required to determine the underlying dispute before acting. The Customer must resolve the matter with the Network Provider and provide evidence of authorisation satisfactory to RTK FIX before access may be restored. To the maximum extent permitted by law, RTK FIX is not liable for a good-faith suspension, block or restriction under this paragraph.

Either party may terminate for material breach not remedied within a reasonable period after written notice, or immediately if the other becomes insolvent, ceases business or cannot lawfully perform. On termination, access ends and outstanding amounts become due. The Customer must export required information before termination; data may be deleted after the applicable retention period.

Payment, data and intellectual-property rights, confidentiality, disclaimers, liability, indemnity and dispute provisions survive termination.

11. Limitation of liability

Nothing in these Terms excludes or limits liability to the extent caused by fraud or deliberate intent or conscious recklessness of RTK FIX’s management, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

The risk of loss, theft, disclosure or misuse of usernames, passwords, NTRIP credentials, API keys, tokens, documents or data in the Customer’s possession rests with the Customer. The Customer must notify RTK FIX immediately of unauthorised use or a security breach. RTK FIX is not liable for loss resulting from another person’s use of Customer credentials, with or without the Customer’s knowledge, unless and to the extent directly caused by RTK FIX’s attributable breach of its own security obligations.

Unless performance is permanently impossible, RTK FIX is liable for an attributable failure only after the Customer gives written notice describing it in reasonable detail, allows a reasonable opportunity to remedy it and RTK FIX fails to do so.

Subject to the first paragraph, RTK FIX is liable only for direct loss. Direct loss means actual, reasonable and documented out-of-pocket loss that is the immediate and unavoidable result of RTK FIX’s attributable failure. Whether classified as direct or indirect, RTK FIX is not liable for indirect, incidental, special or consequential loss; loss of profit, revenue, production, use, savings, goodwill, opportunity or contracts; business interruption; loss, corruption or restoration of data; third-party claims; or substitute-service costs.

On any legal basis whatsoever, RTK FIX’s total aggregate liability for all claims arising from or relating to the specific RTK FIX account or RTK FIX-controlled Service affected by the failure is limited to the lesser of: (a) the fees paid or payable for that account or Service, excluding VAT, taxes and separately identified Network Provider or third-party charges; and (b) EUR 5,000. If that account or Service has a term longer than one year, only the fees for one year are taken into account. Events arising from the same or substantially the same cause are treated as one event. RTK FIX has no liability for a free, trial, beta or test Service, except for liability described in the first paragraph of this Section.

Without limiting any other exclusion in these Terms, RTK FIX is not liable for loss arising from any Source Network, reference station, Network Provider, third-party subscription, Provider restriction, Customer-supplied credential or configuration; the creation, legality, integrity, coverage, content, accuracy or availability of Correction Data; GNSS satellites or signals; internet, mobile or telecommunications services; Customer equipment, software or connectivity; third-party integrations or systems; or any interruption, transmission error or other failure caused by a supplier or dependency outside RTK FIX’s reasonable control.

The Customer’s sole and exclusive remedy for a material failure of an RTK FIX-controlled Service is, at RTK FIX’s option, reasonable re-performance, restoration or reconnection. If RTK FIX determines that this cannot reasonably be provided within a reasonable period, RTK FIX may provide an appropriate service credit or pro-rata refund of prepaid RTK FIX fees for the affected period. Any credit or refund will not exceed the prepaid RTK FIX fees attributable to that affected period.

To preserve any right to compensation, the Customer must report the loss to RTK FIX in writing within 48 hours after the loss occurred or, if later, after the Customer first became aware of it. Any claim is barred unless the Customer commences legal proceedings within three months after the claim arose, except where mandatory law requires a longer period.

12. Indemnity and force majeure

The Customer indemnifies RTK FIX, its affiliates, personnel, subcontractors and Network Providers against third-party claims, liabilities, damages, penalties and reasonable legal and professional costs arising from unauthorised access, rebroadcasting or redistribution; infringement of a Network Provider’s rights; unlawful Customer data; misuse of credentials; Customer configurations or instructions; breach of Section 5; the Customer’s resale, sublicensing or white-label provision of the Services; a representation, warranty, service commitment or guarantee made by the Customer; a Downstream User’s access to or use of the Services; or the Customer’s failure to impose or enforce the required downstream terms, except to the extent directly caused by RTK FIX.

RTK FIX will promptly notify the Customer of a covered claim and allow reasonable control of the defence and settlement, provided no settlement admits liability or imposes a non-monetary obligation on RTK FIX without its consent.

Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, government action, labour disruption, cyberattack not reasonably preventable, power, data-centre, internet, telecommunications or GNSS failure, or failure of a Network Provider, hosting provider, supplier or Customer-selected dependency. Accrued payment obligations remain due.

13. Trade restrictions and sanctions

In this Section, “Trade Restrictions” means all applicable economic or financial sanctions, export controls, import controls, trade embargoes, restrictions on services or technology, anti-boycott rules and similar laws or regulations imposed by the European Union, the United Nations, the Netherlands or any other jurisdiction applicable to RTK FIX, the Customer, the Services or a transaction. A “Sanctioned Party” means a person or entity that is designated under applicable Trade Restrictions, or is owned or controlled by such a person or entity.

The Customer acknowledges that the supply, access, routing, rebroadcasting, export, re-export, transfer or use of Services, software, technology, Correction Data or related information may be subject to Trade Restrictions. RTK FIX may screen the Customer, its owners, controllers, users, counterparties and transactions before providing a Service and at any time during the agreement. The Customer must promptly provide reasonably requested information and assistance for those checks.

The Customer represents, warrants and undertakes that it is not a Sanctioned Party and is not owned or controlled by a Sanctioned Party. The Customer must comply with Trade Restrictions and must not cause RTK FIX or a Network Provider to breach them. In particular, the Customer must not directly or indirectly access, use, sell, resell, export, re-export, transfer, route, rebroadcast, distribute, disclose or otherwise make available any Service, software, technology, Correction Data or related information: (a) to or for the benefit of a Sanctioned Party; (b) to, from or through a country, territory, destination, person or end user where the activity is prohibited or restricted; or (c) for a prohibited end use, unless every required licence or authorisation has first been obtained and remains valid.

The Customer must obtain, maintain and comply with all required export licences, authorisations, registrations and governmental approvals. The Customer must not use or make available the Services, software, technology, Correction Data or related information in connection with the development, production, handling, operation, maintenance, storage, detection, identification or dissemination of chemical, biological or nuclear weapons, missiles capable of delivering them, or any prohibited military or military-intelligence end use. The Customer must not supply a third party where it knows or reasonably suspects such a prohibited use.

RTK FIX may refuse an order, withhold or suspend performance, block access or terminate the agreement immediately by written notice and without penalty if RTK FIX reasonably believes that performance, continued access or a transaction may breach Trade Restrictions, expose RTK FIX or a Network Provider to sanctions risk, or require an authorisation that has not been granted or has been delayed, refused, suspended or withdrawn. RTK FIX is not liable for resulting delay, non-performance, suspension or termination to the maximum extent permitted by law.

The Customer indemnifies RTK FIX, its affiliates, officers, personnel and subcontractors against claims, liabilities, penalties, losses and reasonable legal and professional costs arising from the Customer’s breach of this Section, except to the extent caused by RTK FIX. Nothing in this Section requires either party to act contrary to a blocking or anti-boycott law that lawfully applies to that party; the affected party must promptly notify the other where legally permitted.

14. General, law and contact

These Terms and incorporated order documents form the entire agreement. If a provision is invalid, it will be limited or replaced to the minimum extent necessary and the remainder continues. Failure to enforce a right is not a waiver. The agreement creates no partnership, agency or employment relationship.

RTK FIX may amend these Terms for legal, security, technical or commercial reasons by posting an updated version and giving reasonable notice of a material change to an active paid Service. Urgent legal, security or abuse-prevention changes may take effect immediately.

The Customer may not assign the agreement without RTK FIX’s written consent. RTK FIX may use subcontractors and may assign the agreement as part of a merger, reorganisation or sale of business while remaining responsible for its own contractual obligations.

Dutch law governs these Terms. The parties will first attempt good-faith resolution through management escalation. Unresolved disputes are subject exclusively to the competent court in the district of The Hague, the Netherlands. If RTK FIX designates a Dutch version as authoritative, it prevails over translations.

Contractual, termination and claim notices to RTK FIX must be sent to support@rtkfix.com and identify the Customer and account.